Privacy policy

Last Updated: October 16, 2026

Clarenza ("we", "us", "our") operates . This page explains what personal information we collect, why we collect it, how we use it, and what rights you have over it. We have written it to be read, not to be skipped.

Who is responsible for your data

Clarenza is the data controller for personal information collected through . Our registered address is 25 Rue de l'Industrie, 80300 Albert, France. You can reach us about privacy matters at info@clarenza.my or by phone at +33 4 67 76 01 21 during our support hours, Monday – Friday, 9:00 AM – 6:00 PM (CET).

What we collect

When you place an order or create an account, we collect your name, delivery address, email address, phone number, and the details of what you ordered. When you pay, our payment processors collect your payment information. We do not store your full card number on our servers. We receive confirmation from the payment processor that the payment has been completed, along with a transaction reference.

When you browse the site, we collect technical information such as your IP address, browser type, device type, and pages you visit. We use this to keep the site working properly and to understand which parts of the site are used most.

When you contact us by email or through the contact form, we collect your email address and the content of your message.

Why we collect it

We use your information to process your order, arrange delivery, handle returns and refunds, respond to your questions, and send you order-related updates such as dispatch confirmations and tracking numbers. We also use it to meet our legal obligations, including tax and accounting requirements.

We do not use your information for automated decision-making that produces legal or similarly significant effects. We do not build profiles of your behaviour for the purpose of selling that data to third parties.

Who we share it with

We share your delivery details with the carrier handling your parcel so the parcel can reach you. We share your payment details with our payment processors so the payment can be completed. We use a hosting provider to keep the website online and an email service provider to send transactional emails. These providers only receive the information they need to perform their specific function, and they are contractually required to protect it.

We do not sell your personal information. We do not rent it. We do not share it with advertisers or data brokers. If we are ever required by law to disclose information, we will do so only to the extent required and, where permitted, we will notify you.

How long we keep it

We keep order and transaction records for 5 years from the end of the year in which the order was placed, as required by French accounting and tax rules. We keep customer account information for as long as your account is active and you continue to engage with us through purchases, logins, or contacting us. If there has been no activity on your account for 3 years, we will delete your account information, in line with the retention periods recommended by the CNIL. If we are required by law to keep certain records longer, we will retain only the specific information required and delete the rest. Contact messages are kept for 12 months after the matter is resolved.

Your rights

Under the General Data Protection Regulation (GDPR), you have the right to access the personal information we hold about you, to ask us to correct it if it is inaccurate, to ask us to delete it, to restrict how we use it, and to receive it in a portable format. You also have the right to object to certain processing.

To exercise any of these rights, email us at info@clarenza.my. We will respond within one month. We may ask you to confirm your identity before we act on your request, to make sure we do not disclose your information to someone else.

If you are in California, you have additional rights under the California Consumer Privacy Act (CCPA). You have the right to know what categories of personal information we collect and how we use it, the right to request deletion of your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information. To make a CCPA request, email us at info@clarenza.my with the subject line "California Privacy Request."

Cookies

We use cookies that are necessary for the website to function, such as cookies that keep items in your cart and remember that you are logged in. We also use analytics cookies to understand how visitors use the site. You can set your browser to refuse cookies, but some parts of the site may not work properly if you do.

Changes

If we make material changes to this policy, we will post the updated version on this page and update the date at the top. We will not retroactively change how we use information we have already collected without telling you and, where required, obtaining your consent.