Shipping policy

Last Updated: October 16, 2026

Where we ship

We ship to addresses within mainland France only. We do not ship to Corsica, overseas territories, or international destinations. If you are not sure whether your address falls within our delivery area, contact us before placing an order.

Order processing

Orders placed before 2:00 PM CET on a working day are usually prepared the same day. Orders placed after that time, or on weekends and public holidays, are prepared on the next working day. Our preparation time is 1–2 working days. This is the time between when you place your order and when the parcel leaves our facility. It is separate from the delivery time below.

Delivery time

Once your parcel has been handed to the carrier, delivery within mainland France takes 3–5 working days. Working days are Monday through Friday, excluding French public holidays. We do not deliver on Sundays or public holidays.

Shipping cost

Shipping is free on all orders delivered within mainland France. There is no minimum order value. The price you see at checkout is the total price. We do not add handling fees, packaging fees, or any other charge after checkout. All prices and shipping costs are displayed in euros (EUR).

Carriers

We use Colissimo, Chronopost, and Colis Privé. The carrier assigned to your order depends on the destination and the size of the parcel. We select the carrier at dispatch. If you have a preference, you can mention it when you place your order, but we cannot guarantee a specific carrier for every order.

Tracking

Once your parcel is dispatched, we send a tracking number to the email address you provided at checkout. You can use that number on the carrier's website to follow the delivery. If you do not receive a tracking email within two working days of placing your order, check your spam folder first, then contact us at info@clarenza.my.

Delays

Delivery times are estimates based on normal carrier operations. Occasionally, a parcel may take longer than expected due to weather, carrier volume, or other circumstances outside our control. If your parcel has not arrived within 7 working days of dispatch, contact us with your order number, and we will open an inquiry with the carrier. Please allow us a reasonable period to obtain a response from the carrier before requesting a replacement or refund.