Terms of service
Last Updated: October 16, 2026
About these terms
These terms apply to your use of and to any order you place through the site. By using the site or placing an order, you agree to these terms. If you do not agree with any part of them, please do not use the site.
About us
Clarenza is an independent online store based in France. We sell personal care and daily-use products under the Clarenza brand. Our registered business address is 25 Rue de l'Industrie, 80300 Albert, France. You can reach us at info@clarenza.my or +33 4 67 76 01 21.
Placing an order
When you place an order, you are making an offer to buy the products in your cart. We accept that offer when we send you a dispatch confirmation. Until we send that confirmation, we have not accepted your order, and no contract of sale has been formed.
We may decline an order if the product is unavailable, if we cannot deliver to the address provided, if there is an error in the price shown on the site, or if we suspect fraudulent activity. If we decline an order after payment has been taken, we will refund the full amount to the original payment method.
Pricing
Prices are shown in euros and include French VAT where applicable. We make every effort to ensure prices are accurate. If a price is obviously wrong — for example, a product listed at a small fraction of its normal price — we may cancel the order and refund you rather than fulfil the order at the incorrect price.
Your account
If you create an account, you are responsible for keeping your login details secure. You must be at least 18 years old to create an account and place an order. You agree not to use the site for any unlawful purpose or in any way that could damage the site or interfere with other users.
Product information
We describe our products as accurately as we can. Product descriptions, images, and specifications are provided for information. They are not a guarantee that the product will meet every expectation you may have. If you have specific requirements, contact us before ordering and we will help you determine whether the product is suitable.
Intellectual property
The content on — including text, images, logos, and design — belongs to Clarenza or is used with permission. You may not copy, reproduce, or use it for commercial purposes without our written consent. You may share links to our pages and use our product images for the purpose of discussing or recommending our products, provided you do not alter them in a misleading way.
Limitation of liability
We are responsible for delivering the products you order in good condition and within the timeframes stated in our Shipping Policy. We are not responsible for delays caused by carriers, weather, or other events outside our control. Our liability is limited to the amount you paid for the product in question. Nothing in these terms limits any rights you have under French consumer law.
Governing law
These terms are governed by French law. If a dispute arises, you may bring it before the competent French courts. If you are a consumer, you also have the right to use a mediator or the European Online Dispute Resolution platform.