Contact Us

Last Updated: October 16, 2026

We are Clarenza. We run a small online store selling personal care and daily-use products. Our website is . We are an independent brand. We are not a marketplace, and we are not a reseller of other brands. Everything we sell is offered under the Clarenza name.

If you need help with an order, a product question, a return, or anything else related to our store, here is how to reach us.

Email: info@clarenza.my

Phone: +33 4 67 76 01 21

Business address: 25 Rue de l'Industrie, 80300 Albert, France

Support hours: Monday – Friday, 9:00 AM – 6:00 PM (CET). We are closed on weekends and French public holidays.

We do not have a retail shop at the address above. That address is our registered business office and the location where returns are received. You cannot visit it to browse or buy products.

When you contact us about an order, please include the email address you used at checkout and your order number if you have it. If your message is about a product that arrived damaged or that you are not satisfied with, please attach a photo of the item and tell us when and where you purchased it. This helps us sort things out faster.

We reply to emails within one working day. If you write to us over the weekend or on a public holiday, we will respond on the next working day.

You can also use the contact form at the bottom of this page. Messages sent through the form go to info@clarenza.my and follow the same response timeline.

We do not currently maintain active social media accounts. If that changes, we will post the links on this page.